PBX Phone System For Businesses

Stop battling dropped calls and unreliable connections that hurt your productivity and customer trust. Our PBX phone system partners offer solutions that help your business in many ways such as making calls clear, seamless, collaborative and gives you the freedom to grow.

Our Clients

Why Choose CanComCo for PBX Phone System?

Multiple Providers

We work with many PBX system providers, meaning you have many choices. Find the best features and prices. Get the perfect system for your business needs.

Transparent Pricing

You will see the real cost with no hidden fees or surprises. Providers give you clear prices up front, making it easy to compare costs and choose a plan that fits your budget.

Customized Plans

We know every business is different. CanComCo help you find providers. They can build PBX systems just for you. Get the right size and features for your business and how you talk to people.

Dedicated Support

We link you with providers who help you. They offer support you can count on. Get answers when you need them. Keep your phone system working smoothly all the time.

What is the PBX Business Phone System?

A PBX system is a private phone network for a company. PBX stands for Private Branch Exchange. It lets people inside and outside the company call each other. It handles many phone lines and extensions easily. Regular phone lines are simple, but a PBX system offers more. It helps your team talk better, work together, and accomplish more.

Types Of PBX Business Phone Systems

On-Premise PBX

This PBX is right at your office. Your business owns the equipment, and you take care of the software. You have complete control. However, it starts at a high cost, and you must maintain it yourself.

Hosted PBX (Cloud-Based PBX)

The provider keeps the PBX equipment somewhere else. They manage it for you. You use the system over the internet. This costs less to start. You can easily add or remove users. The provider handles the upkeep.

Hybrid PBX

This system mixes types of PBX. Some parts are at your office, and others are in the cloud. It gives you some control and some ease of use.

IP PBX

This PBX uses the Internet for calls, which is often called VoIP. It can be at your office or hosted. It has modern features and can connect with other software.

Our Vendors

Features of PBX Business Phones

Auto-Attendant
When someone calls, it plays a welcome message and gives options like “Press 1 for Sales.” Callers quickly get to the right person without waiting. This makes your business sound professional right away and saves your team time.
Voicemail to Email
Don’t miss important messages. Get voice messages sent straight to your email inbox. You can listen to them like music files. This means you can check messages fast, keep them organized, and reply sooner, even when you’re away from your desk.
Call Forwarding
Call forwarding feature sends your calls wherever you are. For instance, a call can ring your office phone first, then go straight to your cell phone if you don’t answer. You can also send calls to a coworker. This simple tool helps you get every important call and stay connected, no matter where you’re working.
Call Waiting
Know if another call is coming in while you’re on the phone. A slight sound tells you someone else is trying to reach you. You can see the new call and decide whether to answer it. This helps you handle more calls and not miss opportunities.
Music on Hold
Make waiting nicer for people who call you. Instead of silence or beeps, they hear music or a message about your business. This keeps callers from getting bored or hanging up, improving their waiting time.
Ring Groups
Answer calls quickly and get them to the right people. You can make all phones in a group (like your sales team) ring at the same time or one after the other. This helps your team answer calls faster and ensures that customer questions are handled quickly by the right person.
Call Queues
Handle lots of calls without getting swamped. If many people call at once, the system can put them in a line and send them to the next person who is free. This helps your business manage busy times better and keeps callers from getting cut off or frustrated.
IVR (Interactive Voice Response)
Let callers guide themselves. You can set up a menu where callers press numbers on their phone to get information or reach a specific department. This makes it easier for callers to find what they need and helps your team focus on other work.
Call Recording
Record your phone chats and save them. This is helpful for checking how your team talks to customers, training new staff, or keeping notes of important talks. It also helps improve service quality and keeps good records.
Voicemail
Everyone gets their place for messages. Each person on your team has their private voicemail box. This ensures messages go to the right person and helps everyone manage their calls and messages easily.
Unified Communications (UC)
Bring everything together. This feature mixes your phone calls with other tools like chat, video calls, and seeing if someone is busy (like a green light if they are free). It makes it easy for your team to talk and work together using a straightforward system.

Benefits of PBX Phone Systems for Business

Save Money

VoIP PBX systems use your internet, often much cheaper than old phone lines. They can significantly reduce your monthly phone bills.

Build Customer Trust

Features like a professional Auto-Attendant and custom Music on Hold ensure every caller is greeted promptly and directed efficiently.

Work More Efficiently

Make communication smoother. Call forwarding and voicemail in email help. Your team connects and works together faster and better.

Grow and Adapt Easily

Add or remove phone lines and features when you need to. Hosted PBX systems are great for businesses that change often. They also help if people work away from the office.

Which Businesses Use PBX?

Small Businesses

Small businesses need PBX to make their businesses look sharp with things like auto-greetings. They also handle customer calls efficiently and save money by replacing old phone lines with more affordable internet-based calling.

Medium-Sized Businesses

Medium businesses need PBX for many calls, connecting different departments. The system works with other business programs, like customer lists.

Large Enterprises

Big companies use advanced PBX systems. They have many features, can handle many calls like a call center, and connect all their offices and workers easily.

Startups

New businesses use hosted PBX because it's fast to set up, doesn't cost much to start, grows with them, helps them look professional, and supports workers who are not in the office.

Retail Stores

Shops use PBX to take customer calls. They send calls to the correct part of the store, like sales. The hold music makes waiting better for shoppers.

Healthcare Providers

Doctors' offices and hospitals use PBX. It helps staff talk safely and quickly. They manage patient calls. It can link to systems that book appointments.

Get the features, savings, and flexibility of business SIP trunking.

FAQ's

Think of a PBX as a mini phone company for your business. It connects your office phones and the outside phone network. Newer ones use the Internet to make calls.

Hosted PBX is often a great fit. It costs less to start, is easily set up, and is managed efficiently. Small businesses get professional features without needing special equipment at their offices.

Small businesses have less money and different needs. Solutions for them provide the right tools at a reasonable price. They help small companies to compete and look professional to customers.

It depends on what you need and your budget. Also, consider your tech skills. Hosted PBX is popular because it’s easy and costs less upfront. On-premise PBX gives you more control if you can manage it.

Yes, usually. You can move your business phone number to a new provider, even when changing your phone system.

No, that’s not true. Modern PBX systems, especially ones using the internet or cloud, can grow with you. You can easily add or eliminate users and features.

There are different things. PBX is a phone system, and VoIP is the technology that sends calls online. Many new PBX systems use VoIP, which gives them more features and saves them money on calls.

Yes, there are a few. Calls require a good internet connection. You also have less direct control than with a system at your office. Security can be a worry, so choose a good provider.

Yes. You need enough internet speed for good call quality using VoIP with a PBX. How much you need depends on how many calls happen at once. Your provider can help you figure this out.

You usually pay a monthly fee for each person using the system—the price changes based on the provider and features. You might also pay a setup fee or buy special internet phones.