Get One Connected Phone System With Business VoIP For Travel Agencies
Route every overseas call through the internet instead of expensive carrier lines, and watch your monthly phone bill shrink fast. Talk to an expert today and start cutting international call costs across your entire agency right away.
Our Clients
Why Travel Agency Businesses Need Business VoIP For Travel Agencies
01
Costly International Calls
Standard phone plans demand high costs for international calls to foreign clients, hotels, and suppliers. Thus, organisations absorb expenses that should lead to growth rather than turning into a phone bill. VoIP charges significantly less to transport these calls over the internet.
02
Agents on the move
Travel agents rarely spend their whole workday at a desk due to many site visits and meetings. As a result, a desk-bound phone system results in slower client answers and missed callbacks. VoIP follows agents to their mobile devices, no matter where they work.
03
Time-zone Coverage Gaps
Although agencies frequently staff business hours in a single region, clients book travel across all time zones. As a result, calls made during the night are not returned until the following morning. VoIP makes it possible for coverage to follow your customer base rather than simply your local office hours.
04
Missed Client Calls
During the busiest booking season, ringing phones go unanswered if phone lines aren't connected to an intelligent call forwarding system. Usually, that missed call turns into a reservation with a rival. Even during your busiest weeks, smart routing ensures that every queue is handled.
05
Multi-office Disconnect
Disconnected phone systems that don't share extensions or call data at all are frequently used by agencies with several branch locations. Thus, transferring a client between offices feels awkward and unprofessional. VoIP integrates offices under a single, end-to-end system.
06
No client call history
Agents lose track of who called, when, and why each time if your phone system and CRM are not integrated. As a result, each call begins from scratch rather than continuing where the last conversation ended. VoIP maintains that history throughout each conversation.
Business VoIP For Travel Agencies Features
01. Low-cost International Calling
Route calls to suppliers, hotels, and customers overseas, by using the internet rather than traditional carrier lines, per-minute international prices are greatly reduced. Savings quickly mount up for agencies that make daily international calls during a busy booking season and an expanding clientele.
02. Destination-based Call Routing
Send incoming calls directly to the agent who specialises in that destination or region instead of letting them to first bounce through a general queue. Bookings are accelerated and time-consuming, frustrating transfers are completely avoided when clients get in touch with the appropriate specialist on their first attempt.
03. Call Forwarding to Mobile
Forward calls to an agent’s cell phone as they leave their desk, enters a conference, or works remotely from home. Just because an agent isn’t in a physical office queue that day doesn’t mean that a booking call gets unanswered.
04. CRM integration
Sync your phone platform directly with your CRM or booking software so that call data can be automatically updated in the background without the need for human intervention. The moment a call is received, agents have instant access to a client’s booking history and previous conversations.
05. Softphone and Mobile Apps
Turn your laptop, tablet, or smartphone into a complete business phone line with a softphone app that can be used from any location with internet connection. Agents don’t need a desk phone that is fixed to one location in order to make and receive business calls from any location.
06. Auto Attendant Menus
Set up an automated menu that welcomes callers and directs them to the appropriate department, destination specialist, or extension without a real receptionist on duty. No additional manpower is needed, and client calls remain organised both during peak booking times and after hours.
07. Voicemail-to-email transcription
Get voicemails transcribed and sent as text and audio simultaneously to an agent’s inbox as soon as a message is received. Agents swiftly review missed messages in between client conversations rather than calling in and listening to voicemail one message at a time.
08. Multi-office extensions
Connect all branch locations under a single extension system regardless of the physical address, city, or number of offices your agency operates. It feels smooth to transfer calls between offices rather than having to hang up and start over with a totally different phone system.
09. Local and international numbers
Obtain local phone numbers in the nations that your clients visit and depart from so that your business appears reputable and well-established in that particular market. When overseas clients call, they see a number they are familiar with, which boosts confidence and raises overall response rates.
10. Call logs and analytics
Monitor call volume, length, and results for your whole team with a single dashboard that updates in real time as calls occur. It becomes easy to identify coverage gaps at peak call periods before a missed pattern costs you a client or a reservation.
Business VoIP For Travel Agencies: Use Cases
Client booking calls
Travel companies deal with a constant flow of booking confirmations, last-minute modifications, and follow-up enquiries. Smart call routing links each call to the agent who is already handling that reservation. Thus, customers never repeat information about their vacation to someone who is not familiar with it.
Cross-time-zone coverage
Phone coverage that extends beyond a single region's business hours is necessary for agencies with clients across several continents. Time zone-based call routing rules ensure that available agents are reachable 24/7. Thus, calls end up with a helpful person rather than ending up on voicemail overnight.
Agent Mobile Calling
A significant portion of a travel agent's day is spent away from a desk, interacting with clients or working with suppliers in person. Any mobile device can become a complete business extension with the same call quality with a softphone app.
Destination-Expert Routing
When calling regarding a certain location, clients anticipate speaking with someone who is familiar with the area. An auto attendant routes every call directly to the agent who specialises in that specific location.
Multi-office Coordination
Calls must flow smoothly and quickly between offices for agencies with several branch locations. Transfers carry the entire call context since unified extensions link all locations under a single system. Thus, a client who is moved across offices experiences a single linked business.
After-Hours Voicemail
When the office closes, client enquiries still continue. Voicemail-to-email transcription sends text and audio versions of all after-hours messages directly to an agent's mailbox. Thus, agents respond first thing the following morning, having previously gathered all relevant information.
Why Choose CanComCo for Business VoIP For Travel Agencie
International Calling Guidance
Our team is aware of which providers frequently perform poorly and which ones manage large call volumes to specific countries successfully. Thus, we recommend partners based on your most frequent travel destinations rather than a generic, one-size-fits-all strategy.
Scales with Agent Count
CanComCo connect you with partners whose systems expand with your team, regardless of how many agents your agency has. You avoid being forced into a plan that soon outgrows your needs as a result.
Independent Provider Matching
Our recommendations are solely focused on what works for your agency rather than what generates a commission because we don't offer VoIP services ourselves. We ensure that the matching process remains truthful and focused on your real business requirements.
Vetted Channel Partners
We exclusively collaborate with channel partners who adhere to stringent requirements for dependability, call quality, and continuous client service. As a result, all of the providers you are connected with have previously undergone extensive screening prior to your agency's evaluation.
Multi-Office Setup Advice
We assist you in considering how extensions, call routing, and shared client data should function between branch locations, before you commit. This early guidance avoids expensive reconfiguration after a system is operational.
Travel Agency Requirements Review
Before selecting a partner, we thoroughly examine your unique call volume, locations served, and workplace layout. As a result, you receive a shortlist that is tailored to your agency's specific requirements rather than a general list of well-liked suppliers.
FAQs
VoIP routes calls over the internet rather than traditional carrier lines, which usually reduces international prices significantly compared to normal phone plans most agencies use today. Savings vary by provider and call volume. Agencies that make a lot of calls to particular locations frequently get the most significant total savings.
Yes, Any laptop, tablet, or smartphone may become a fully functional business extension that operates anywhere there is an internet connection thanks to smartphone and softphone apps. As a result, agents are able to make and receive calls from any location, whether they are travelling between meetings that week, working from home, or meeting a customer.
Yes, destination-based call routing directs incoming calls straight to the agent who specialises in that area or destination rather than first passing through a general queue. As a result, clients don’t have to be moved several times before they discover the suitable individual to assist them; instead, they get connected with the right specialist on the first call.
Many vendors offer CRM connection, which automatically and instantly synchronises call data with your current booking or customer management software. As a result, agents do not need to manually look for a client’s history or previous interactions when a call comes in. We pair you with partners whose integrations work well with your particular CRM configuration.
Yes, Call routing rules can be configured to adhere to time zones, so incoming calls are routed to agents who are available wherever they may be. This maintains phone service throughout your whole clientele, not just during the daily local business hours of a single office.
Yes, even if your team operates out of a single central office, local and international numbers allow your firm to appear reputable and local to clients calling from abroad. In addition to increasing response and callback rates in the markets you service most often, this fosters trust with clients from other countries.
