Even with emails and texts, the phone is still a key tool for your business in Canada. A phone call helps you connect with your customers in a real way. It builds trust and helps you solve problems quickly.
Today, the best phone service does more than just make calls. The best providers can link your cell phone, internet, and office phone all together. This setup gives your business a big advantage. This guide will show you the best phone providers for your business in Canada. We will make it easy to understand your choices. We want to help you find a phone service that helps your business connect and grow. We also help business owners find the best business phone plans, if you are looking for any type of business phone contact us Today
What Makes a Good Business Phone Provider?
Before you look at company names, it helps to know what to look for. Here are the most important things that make a phone provider great for a business.
- Works With Your Other Tools: Your phone service should link your office phone to your cell phone. This lets your team talk easily, no matter where they are.
- Grows With Your Business: A good provider makes it easy to add more phone lines as you hire more people. Your phone system should grow when you do.
- Always Works: Your phones need to work all the time. Look for providers that promise their service will be working over 99.9% of the time. This means you will not miss important calls.
- Helpful Customer Service: If you have a problem, you need help fast. The best providers have support teams just for businesses. They can help you solve any issue quickly.
- Clear Prices: Good providers have clear prices. It is even better when you can bundle your phone with other services like the internet. This saves you money and makes paying bills easier.
- Follows Canadian Rules: All phone companies in Canada must follow rules set by a group called the CRTC. This includes making sure you can always call 911 in an emergency.
The Top 5 Business Phone Providers in Canada
We have looked at many different phone companies. We studied what they offer and read what customers say. Here is our list of the best choices for Canadian businesses.
1. Rogers Business (Premier Partner)
- About the Company: Rogers is a top company in Canada for phone and internet services. They have a very large and strong network across the country. They focus on creating smart solutions that bring all your communication tools together.
- What They Offer: Rogers offers a special service called Rogers Unison™. This is a key reason we rate them so highly. It connects your office phone and your cell phone so they work as one. It gives your cell phone all the same great tools as a phone on your desk. This includes features like an auto attendant to greet callers. It also includes hunt groups to ring multiple phones at once. You can even get your voicemails sent to your email. You can use these tools on any device you have, from anywhere.
- How Pricing Works: Rogers provides the best value through custom plans, especially when you bundle your phone, internet, and 5G mobile services. This approach saves you the most money and gives you one simple bill from a provider you can trust. To maximize these benefits and get expert advice on the perfect package for your business, getting your services through an authorized partner like CanComCo is the best way to ensure you get the most value.
- Where They Have Service: Rogers has a strong network that covers all of Canada. You can count on their service from coast to coast.
| Pros | Cons |
| True Mobile Integration: The Rogers Unison™ system perfectly links an employee’s mobile and desk phone, allowing them to work from anywhere.Powerful Bundle Savings: Combining phone, internet, and mobile services on a single bill offers significant cost savings and convenience.Highly Scalable: It is very simple to add or remove users, making it an ideal solution for businesses that are growing or have seasonal changes.Strong National Network: Service is backed by one of Canada’s largest, fastest, and most reliable wireless and fibre networks.Rich Business Features: Comes with essential tools like Auto Attendant, Hunt Groups, and Voicemail-to-Email on any device. | Premium Pricing: Standalone phone services can be more expensive than budget options if you do not bundle them with internet or mobile.Variable Service Experience: As a large national company, the customer service experience can sometimes differ depending on the support channel used.Contractual Commitments: The best pricing and promotional offers often require signing a multi-year service agreement.Complex Plan Options: The wide variety of custom plans can be overwhelming for a very small business owner to navigate without help.Feature-Specific Hardware: To use every advanced feature to its fullest, you may need newer smartphone models or specific office hardware. |
- Who It Is Best For: Rogers is the best choice for almost any business. It works for people who work alone and for large companies. It is perfect if you want a simple, powerful phone system that lets you and your team work from anywhere.
- What Customers Say: People who use Rogers often talk about how much they love the Unison™ system. They say it gives them more freedom and flexibility. They also like the reliable network and the savings they get from bundling their services.
2. Bell Canada Business
- About the Company: Bell is the oldest phone company in Canada. They are known for having a very large network, especially for older, traditional phone lines.
- What They Offer: Bell offers many types of phone services. They have basic business landlines and an internet-based phone system called Bell Total Connect.
- How Pricing Works: People know Bell for being very reliable. This reliability often comes with the highest prices in Canada. You usually need to sign a long contract.
| Pros | Cons |
| Very Reliable Landlines: Their old-school phone lines are known to be very strong. They often keep working even when the power goes out.Large Fibre Network: Bell has built a huge fibre network. This gives you clear calls and fast internet speeds.Good Security: They offer top-level security. This is great for big companies that need to keep their information safe.Great for Important Lines: Bell is the perfect choice for things that must always work. This includes alarm systems, elevators, and payment machines.A Well-Known Name: Bell has been around for a long time. Many large businesses trust their well-known name. | Most Expensive Choice: Bell’s phone plans usually cost more than any other provider on the market.Strict Contracts: You often have to sign a long-term contract. These contracts are very hard to change later on.Poor Mobile Connection: Their system does not link office phones and cell phones together very well. Other companies do a better job at this.Slow to Update: Bell often focuses more on its older phone systems. They are not as quick to offer new tools for mobile phones.Not Focused on Small Business: Their support is made for big companies. Owners of small businesses may feel like they are not getting personal help. |
- Who It Is Best For: Bell is a good choice for very large companies that need a traditional office setup and are not worried about high costs.
3. TELUS Business Solutions
- About the Company: TELUS is another one of Canada’s big phone companies. They are well-known for good customer service and have a strong network, mostly in Western Canada.
- What They Offer: TELUS has an internet phone service called Business Connect™. It includes phone, messaging, and video calls in one package. It is a good system with many useful features.
- How Pricing Works: TELUS is also seen as a top-level service with higher prices. Their plans are good, but they can cost more than other options.
| Pros | Cons |
| Award-Winning Customer Service: Widely recognized for having friendly, helpful, and Canadian-based customer support.User-Friendly System: The Business Connect™ platform is known for being well-designed, intuitive, and easy for new employees to learn.Strong Western Canadian Network: They have a particularly deep and reliable network infrastructure in British Columbia and Alberta.Reliable National Coverage: Offers a top-tier national network that provides dependable service across the country.Positive Brand Image: The company is well-regarded for its community involvement and focus on social responsibility. | Premium Price Tag: Their services are priced at a premium level, often costing as much as or more than other major providers.Less Unified Mobile Experience: The connection between their office phone system and mobile devices is not as deep as Rogers Unison™.Bundle Deals Can Be Less Aggressive: The savings from bundling services may not be as substantial as those offered by competitors.Strongest Focus is in the West: While a national provider, their primary focus and deepest network assets are in Western Canada.Fewer Legacy Phone Options: Less emphasis on supporting older systems like traditional landlines compared to Bell. |
- Who It Is Best For: TELUS is a good fit for businesses that see friendly customer support as the most important factor when choosing a phone provider.
4. Allstream
- About the Company: Allstream is a company that only works with businesses. They have their own fibre network across Canada to provide reliable service.
- What They Offer: Allstream focuses on services for bigger companies with more complex needs. They offer things like advanced call centre systems.
- How Pricing Works: You need to contact Allstream to get a price for your business. Their plans are built for each specific customer.
| Pros | Cons |
| 100% Business-Focused: All of their products, sales, and support teams are designed exclusively to serve business clients.Expert in Complex Solutions: They specialize in technical setups for large organizations, such as call centres or SIP Trunking.Owns its Fibre Network: Having control over their own national network allows them to provide a high level of reliability and service.Highly Customized Solutions: They do not offer one-size-fits-all plans; instead, they build a solution tailored to each client.Dedicated Account Managers: Large enterprise customers are often assigned a dedicated manager for personalized support. | Not for Small Businesses: Their products are too complex and expensive for the needs of a typical small or medium-sized business.No All-in-One Bundles: You cannot bundle your phone service with mobile plans or residential internet.Requires IT Expertise: Managing their services effectively usually requires having an in-house IT team.No Transparent Pricing: All prices are given through a custom quote, making it difficult to compare options quickly.Limited Brand Recognition: They are not as well-known to the general public as the “Big Three” providers. |
- Who It Is Best For: Allstream is not for small businesses. It is made for large companies that have their own IT teams and need very specific phone solutions. It does not offer the simple, all-in-one packages that most businesses need.
5. TekSavvy Business
- About the Company: TekSavvy is a popular Canadian provider that is independent of the big companies. They are known for fair prices.
- What They Offer: TekSavvy offers a simple internet-based phone service. It has all the basic features a new business needs to get started.
- How Pricing Works: TekSavvy’s main benefit is its low price. Their plans are clear, and you often do not need to sign a long contract.
| Pros | Cons |
| Excellent Value: Their plans are among the most affordable on the market, making them great for businesses on a tight budget.Flexible Contracts: Many of their services are offered on a month-to-month basis, with no need to sign a long-term contract.Transparent Pricing: All of their prices are listed clearly on their website, so there are no hidden fees or surprises.Strong Customer Advocate: The company has a strong reputation for fighting for fair rules and consumer rights in Canada.Canadian-Based Support: Their customer service and technical support teams are located in Canada. | Dependent on Other Networks: They rent network access from the larger companies, which can sometimes slow down repair times.Limited Advanced Features: Their system lacks the more sophisticated communication and integration tools that larger providers offer.May Be Outgrown Quickly: A rapidly growing business may find that it needs more power and features than TekSavvy provides.Less Control During Outages: Since they don’t own the physical lines, they have less direct control in fixing a major network outage.No Mobile Bundling: You cannot bundle your office phone service with employee cell phone plans to simplify billing. |
- Who It Is Best For: TekSavvy is a good starting point for new businesses or those with a very small budget. As a business grows, it will likely need a service with more features, like the ones Rogers offers.
A Simple Comparison of Top Phone Providers
| Provider | Who It Is Best For | Main Features | Price | Good Points | Bad Points |
| Rogers Business | Modern, growing businesses | Rogers Unison™, cell and office phone works as one | Starting From $20/month | Makes work simple, saves money, grows with you, great network | Use their business support team for the best service experience |
| Bell Business | Large companies | Traditional phone lines | Starting From $29/month | Very reliable for landlines | Most expensive, less mobile-friendly |
| TELUS Business | Businesses that want support | Good internet phone system | Starting From $25/month | Known for friendly customer service | Not as focused on linking cell and office phones |
| Allstream | Big companies with special needs | Call centre tools | Custom price | Good for complex setups | Not for small businesses, no bundle deals |
| TekSavvy Business | Startups with low budgets | Basic internet phone service | Starting from $24.95/month | Costs less, no long contracts | Uses other companies’ networks, fewer features |
How to Pick the Right Phone Provider
Follow these easy steps to find the best phone service for you.
- Think About How Your Team Works. Does your team work outside the office a lot? If so, you should pick a phone plan that connects their cell phones and office phones.
- Look for Bundle Deals. You can often save time and money by getting your phone, internet, and cell phone service from one company. This makes paying bills much easier.
- Plan for the Future. Pick a provider that can easily add more phone lines for new team members as your business grows.
- Check the Network. Make sure the company has a strong and reliable network in all the areas where you do business.
Our Final Advice and Top Recommendation
Choosing a phone provider is a big decision for your business. It affects how you talk to your customers every day. You need a service that is easy to use, powerful, and ready to grow with you.
The Best Choice for Modern Canadian Businesses: Rogers Business
For almost any business in Canada today, Rogers Business is the clear winner. Their Rogers Unison™ service is more than just a feature; it changes the way you work. It connects your whole team, whether they are at a desk or on the go. By bundling all your needs with Rogers, you get a simple, powerful, and cost-effective solution.
Other Choices for Specific Needs
If your business has a very specific need, other companies can work. Bell is an option for large companies that must have a traditional landline, no matter the cost. TekSavvy is a simple starting place for new businesses where a low price is the only thing that matters. If you are ready to get the best business voice solutions? Contact CanComCo for a free consultation and let us help you implement this powerful checklist in your business.
Common Questions Answered
1. How much does a business phone line cost in Canada?
The price can change a lot. The best way to save money is to bundle your services. A single internet phone line can cost between $25 and $75 a month. But you will likely pay less when you package it with internet and mobile plans.
2. How do I change my phone provider?
It is usually a simple process. You can keep your current business phone number. Your new provider will do all the technical work to move your number over to their service.
3. Does 911 work with new phone systems?
Yes, 911 services work well. Good providers like Rogers make sure you can reach 911 easily. If you call from your cell phone, it works like normal. If you use an internet phone, you just need to make sure your provider has your correct office address on file.