IVR System For Improved Customer Engagement

Want to improve your customer calls? Our partner offer IVR system for businesses that can help! It is built to enhance customer engagements when you are not there.

Our Clients

IVR Solutions That Stand Out: Choice, Clarity & Customization

Multiple Providers

CanComCo work with the best phone companies to give you choices for your IVR. Pick what works best for your business size and needs.

Transparent Pricing

There are no surprise costs here! Our prices are clear and fair, so you know exactly what you're paying. This helps you manage your money better.

Customized Solutions

Your business is special, so your IVR should be too. Our experts will create an IVR system that fits your exact work style.

Dedicated Support

Need help? CanComCo here for you! Our friendly support team assists you with setup and keeps your IVR running smoothly.

Best In Class Technology With Features That Matter

Call Routing & Management

We automatically route calls to the right person or team based on your rules, what the caller says, or even the time of day.

Self-Service Options

Let your customers help themselves! They can get info, do things, or solve problems using simple voice commands and menus.

Multi-Level IVR

We can create IVR systems with many layers of options. This helps callers get exactly where they need to go.

Call Recording & Monitoring

We can record phone calls to help you train your team and ensure great service. You can even listen live.

Speech Recognition & AI

Our system can understand what people say, making talking to the IVR easier and more natural.

Omni-Channel Integration

We connect your IVR with other ways customers contact you, like email and chat, to make everything work together.

Call Queuing & Callback

If all your agents are busy, we can hold callers in line and even offer them a callback so they don’t have to wait on the phone.

Analytics & Reporting

Get clear reports on your calls! See how many calls you get, how your team is doing, and what your customers are doing.

Multi-Language Support

We can set up your IVR to speak different languages, helping you serve more customers.

Cloud & On-Premise Options

You can choose how your IVR works. We have options for online (cloud) or on-premise computers.

Our Vendors

IVR System

Type	Visual IVR Builder	AI/Smart Routing	CRM Integration	Best For
API-based / Custom	Drag & Drop	Yes (Custom)	Flexible APIs	Developers & Custom Solutions
CCaaS Platform	Yes	Smart Routing	Salesforce, Zoho	Call Centers & Enterprises
CCaaS Platform	Yes	AI-Powered	Many CRMs	Large Enterprises
CCaaS Platform	Yes	AI Voice Bot	HubSpot, Zendesk	Customer Service Teams
UCaaS/IVR Feature	Admin Console	Routing Rules	CRM & UC	SMBs & Mid-size Companies
UCaaS/IVR Feature	Basic IVR	Limited AI	Basic CRMs	Budget-Friendly IVR Option
VoIP with IVR	Call Flow Editor	Manual Routing	Pipedrive, HubSpot	Sales Teams & Startups

Efficient IVR System That Streamlines Your Communications

Happy Customers

Make callers happy by quickly sending them to the right person or information. Less waiting means happier customers!

Work Smarter

Let the IVR handle simple questions and tasks. This helps your team to focus on more important things.

Save Money

Handle many calls without needing a huge team. This can lower your business costs.

Understand Your Calls

Our detailed reports show how your calls are going. Learn about your customers and how your team is doing.

Businesses That Need IVR System For Better Operations

Telecommunications

Handle more calls easily, offer automatic help, and manage many calls without problems.

Banking and Finance

Let customers check their accounts, get balances, and do simple tasks safely on their own.

Healthcare

Make booking appointments, refilling prescriptions, and getting general health info easy.

E-commerce and Retail

Help customers easily track orders, return items, and find product details.

Travel & Hospitality

Automatically confirm bookings, give travel updates, and offer help anytime for travellers.

Insurance Companies

Allow customers to check their plans. They can file claims and get answers to common questions.

Government & Public Services

Make getting information and connecting with the right departments easier.

Energy & Utilities

Handle service requests, report problems, and give billing info to customers quickly.

Education

Manage student questions, provide course details, and automate sign-ups.

Customer Support Centers

Help agents be more productive, solve problems faster and make customers happier.

Discover the Power of IVR Systems for Your Business.

FAQ's

What is an IVR System, and how does it work?

An Interactive Voice Response (IVR) System is an automated phone technology that interacts with callers, gathers information, and routes calls to the appropriate department. CanComCo provides advanced IVR solutions to enhance customer experience and streamline call management.

Can IVR Systems integrate with my existing business software?

Yes! CanComCo’s IVR Systems seamlessly integrate with CRM, ERP, and helpdesk software (like Salesforce, Zendesk, and Microsoft Dynamics) to provide a unified communication experience.

What industries in Canada benefit most from IVR Systems?

Industries like banking, healthcare, retail, telecom, and customer support benefit greatly from IVR Systems. CanComCo provides industry-specific IVR solutions to optimize operations.

How much does an IVR System cost in Canada?

The cost varies based on features, scalability, and customization. CanComCo offers affordable IVR solutions with flexible pricing—contact us for a free quote!

Is cloud-based IVR better than on-premise IVR?

Cloud-based IVR offers scalability, remote management, and lower upfront costs, making it ideal for most Canadian businesses. CanComCo provides secure, reliable cloud IVR solutions.