Boosting VoIP Performance for H&R Block
We struggled for years with outdated systems and unreliable service from Telus. Canada Communication helped us smoothly
Client Overview
Business Name
H&R Blocks
Contact Person
Anjie Macdonald, Manager
H&R Block was using a VoIP phone system that depended on their internet service. They were experiencing call quality issues due to unstable internet performance.
Challenge
Enhance the reliability of their existing VoIP system while avoiding unnecessary costs or operational disruptions.
Solution
After a full review of their internet and phone setup, we identified that the core issue was with the internet connection, not the phone system. Instead of upselling a brand-new VoIP solution, we focused on upgrading their internet service. This enhancement allowed the existing VoIP system to perform at its best.
Results
Enhanced VoIP call quality with targeted upgrade
Kept existing phone hardware—no new system needed
Boosted communication without extra costs
Streamlined operations with minimal changes
Client Feedback
Anjie Macdonald appreciated the honest and efficient approach. She noted significant improvements in call quality and was pleased that the solution involved optimizing what they already had.