Birchview Residence - Ensuring Seamless Connectivity Across Multiple Offices

We struggled for years with outdated systems and unreliable service from Telus. Canada Communication helped us smoothly.

Client Overview

Business Name

Birchview Residence

Contact Person

Tammie Campbell, Manager

Birchview Residence was operating with an Advantage 1.5 Gig internet connection; however, they continued to face ongoing performance issues that negatively impacted their operational efficiency. With a high number of connected devices across the facility—including staff computers, security systems, smart devices, and communication tools—as well as multiple offices and departments relying on stable, high-speed internet, the current setup was unable to meet their growing demands. The existing bandwidth proved to be insufficient, resulting in slow connection speeds, dropped signals, and frequent network bottlenecks. These issues disrupted workflow, delayed essential tasks, and created frustration among staff members, ultimately affecting the quality of care and administrative productivity.

Challenge

The residence required a faster and more reliable internet solution to handle the increased load from various departments and devices running simultaneously.

Solution

After a detailed assessment, we upgraded their service from Advantage 1.5 Gig to Advantage 2 Gig. This enhancement delivered the necessary bandwidth to support their infrastructure, ensuring smooth and uninterrupted connectivity across all offices.

Client Feedback

Tammie Campbell, the Manager, reported complete satisfaction with the upgraded internet service. She shared that since the installation was completed, everything has been running smoothly without any interruptions or lag. The previous connectivity challenges that once disrupted their daily operations have been fully resolved, allowing staff to focus on their responsibilities without worrying about technical issues. Tammie emphasized that the improved speed and stability of the connection have greatly enhanced workflow efficiency, internal communication, and overall user experience throughout the facility

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