"Alliance Church Reduces Operational Costs While Strengthening Internal Communication and Community Engagement"

Client Overview

Marlis Hansen

Director of Operations

Alliance Community Church was using a VoIP phone system and internet services through Rogers and Shaw, with combined monthly expenses of approximately $650. The church was experiencing issues with service quality and was dissatisfied with the cost and support provided.

Challenge

Outdated internet infrastructure not meeting modern speed and bandwidth requirements

Lack of scalability with the existing landline setup

Decreasing satisfaction with customer service and technical support from the current provider

The need to upgrade to a more cost-effective and unified communication system, including IP phones

Solution

High-speed business-grade internet with increased bandwidth for seamless operations

Installation of 6 state-of-the-art IP phones using a VoIP phone system

Unified billing and customer support through a single provider

Robust, enterprise-grade features including call forwarding, voicemail-to-email, auto-attendant, and more

Future-ready infrastructure with scalable options for growth

Results

Upgraded to a reliable and user-friendly VoIP phone system.

Improved internet performance through an upgraded plan with Rogers.

Reduced monthly costs and consolidated services.

Enhanced satisfaction with communication services.

Client Feedback

Marlis Hansen, Director of Operations, expressed strong satisfaction with the improvements and shared highly positive feedback via email. She highlighted how the new system has streamlined workflows, reduced confusion, and made day-to-day operations smoother. The successful transition has not only improved internal communication but also enhanced collaboration among staff and volunteers, creating a more connected and efficient environment for the church community.

Ready to get a better internet for your business?